Reynolds Porter Chamberlain LLP (RPC) is a commercially-oriented legal services business providing advice to both UK and international clients. Its practice spans a wide range of industry sectors and is broadly split into two discrete areas: insurance and corporate. It currently employs over 450 people. The firm has recently been distinguished at the Knowledge Management…read more →

There are several examples of how Dell, the multinational technology corporation, is investing on social tools to engage their customers. Richard Binhammer, Senior Manager – Corporate Affairs at Dell, tells us about the company’s experience so far. I read you say “Social media is an ideal tool to reach customers more quickly, efficiently, frequently and…read more →

I follow with interest Laurie Buczek’s entries on Twitter. She has recently shared her satisfaction for the large number of groups at Intel’s communities platform. I got in touch to ask Laurie to share a bit of Intel’s experience with social computing. What follows is the result of that exchange and, I can tell you,…read more →

The business world was taken by surprise when, on July 22nd 2009, it was announced Amazon would be buying Zappos in a deal worth approximately $847 million. What does Zappos have to offer that is worth that much money? As per Zappos’ CEO, in an email to all staff, “[a] big part of the reason…read more →